Refund policy

Lovevian press-on nails are personal-wear products. For hygiene reasons, all sales are final and no refunds are issued under any circumstance. We do not accept returns or exchanges due to a change of mind, design preference, or a size selected by the customer that does not fit.

For after-sales support, please contact us within 7 days of delivery. Requests made after this period will not be accepted, except where required by applicable law.

Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, has a clear defect, is missing an item or accessory, or differs from the style, color, or size you ordered, please email support@lovevian.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos.

Once we verify the issue, we will provide a replacement at no cost or an appropriate amount of store credit, depending on the circumstances. If neither option adequately resolves the issue, we will review other appropriate remedies.

First Try Fit Support

If the size you selected for your first Lovevian press-on nail purchase does not fit, please contact support@lovevian.com within 7 days of delivery.

We cannot accept the original set for return or exchange for hygiene reasons. Reach out to us directly and we will work with you one on one on your options for getting the correct size. Custom orders are excluded.

Before ordering again, please check our Size Guide or contact us for help choosing a size.

Custom Orders

Custom sets are made according to the design and specifications confirmed with you. They cannot be returned or exchanged because of a change in personal preference or an incorrect size provided by the customer.

If your custom set arrives damaged, has a clear defect, or materially differs from the confirmed design or specifications, please email support@lovevian.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos. We will review the confirmed details and provide an appropriate solution, which may include correcting or remaking the set.

Contact Us

Send all after-sales requests to support@lovevian.com within 7 days of delivery, with your order number, a description of the issue, and relevant photos. Please do not send any item back unless our team instructs you to do so.

This policy does not limit any rights you may have under applicable law.